Insights
Keeping people safe, reducing risks, simplifying business critical processes and operating with the highest of standards is of paramount importance to the Royal Mail. With one of the largest corporate real estates in Europe and an organisation with strong integrity and corporate governance, the Royal Mail wanted support to make its property compliance journey a lot simpler and efficient.
The Royal Mail is one of the oldest organisations in the world, with its origins tracing back over 500 years. Today they employ around 160,000 people across the group, 141,000 of which are in the UK. Their contribution to the UK economy, including employment and procurement, totals in excess of £10 billion year on year, making them the seventh largest contributor of all UK corporations.
Alcumus has been supporting the Group since 2013, working with Royal Mail’s Compliance and Sustainability team to implement a Property Management and Compliance system, which now holds over 1 million records. This has helped them to proactively manage their real estate portfolio in a compliant manner and provide a document management facility for their contractors to access their guidance documents.
Andi Whittle, Data and Reporting Manager for Royal Mail Group Compliance and Sustainability:
“Alcumus Info Exchange has made our property compliance journey a lot simpler and efficient. We love the high performance and reliability of the system and I personally feel it’s the best system Royal Mail has ever had.
“We get great feedback about its simplicity, intuitive layout and the integrity of it.”
Info Exchange digitises key business processes and presents them in one manageable, easy to use platform. This means that organisations can record, access and analyse information to drive genuine improvements in performance. The software can be tailored to match the specific needs of the organisation that address all aspects of risk management, EHSQ, property, supply chain and corporate social responsibility.
The streamlined process has helped the Royal Mail to:
- Integrate technology to digitise manual processes.
- Reduce risks associated with paper-based records.
- Reduce administration time on manual processes.
- Proactively plan and manage their property compliance.
- Operate confidently and compliantly.
- Tracking risk assessments to mitigate risk.
- Improve compliance checks on all buildings.
- Proactively manage and follow up any remedial works.
- Provide contractors with the ability to plan their works in advance of coming to site.
In response to COVID-19, a key task for the Royal Mail has also been to address safety risk and adapt quickly in response to the pandemic. Speed of delivery has been a key benefit, demonstrated by the implementation of the COVID-19 Return to Work app within a matter of weeks from the initial consultation. This app also provided the Royal Mail with the data and insight needed to manage site work risk assessments, creating one true view of its risk profile.
Nicola Barker, VP Product - Enterprise:
“We understand how important it is that businesses can work safely and support the health and wellbeing of their people, suppliers and the communities they operate in. It’s really positive recognition for us that Alcumus is helping the Royal Mail team to achieve its health and safety and compliance objectives as well as simplifying their processes, mitigating risks and freeing up valuable time and resource.”
Next steps
Register for our webinar on 13th May with Andi Whittle where he’ll discuss with Nicola Barker the challenges and lessons learned in managing health and safety, risk and other business critical processes with Alcumus.
